Why has my account been downgraded/canceled?

There may have been an issue processing an account payment. If a message is displayed in your account warning that we have been unable to successfully process your monthly payment or that your account has been downgraded, the account billing information may need to be updated. Please follow the steps below to update this information.

  1. Click on the "My Account" tab while logged into ShowingSuite.com.
  2. Hover over the green button on the next page and select "View/Edit Billing Details" 
  3. Under Credit Card Information, enter in the new credit card details. 
  4. Save your changes. 


The system will then attempt to process the account payment, once the payment has been processed the account features will then be reinstated. This may take up to 24 hours to take effect.

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